---
title: "8x8 Admin Console Report Download Fails With Whitelabel Error"
slug: "8x8-admin-console-report-download-fails-with-whitelabel-error"
updated: 2026-05-17T17:37:38Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/8x8-admin-console-report-download-fails-with-whitelabel-error"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Admin Console Report Download Fails With Whitelabel Error

## Symptom

When trying to download a report from the Admin Console, an error message appears indicating that the download was unsuccessful.

*Whitelabel Error Page*

*This application has no explicit mapping for /error, so you are seeing this as a fallback.*

*There was an unexpected error (type=Internal Server Error, status=500).*

![Whitelabel Error Page.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19306)

## Applies To

- Admin Console
- Reporting

## Resolution

Use a different administrator that does not have a Storage application role without "Storage Admin"

Alternatively, you could add a storage admin role or remove all storage roles from the user.

These will change users' storage application permissions; please ensure that you understand the impact of amending role assignments to the users before taking action.

### Add Storage Admin Role

1. Log in to Admin Console.
2. In the Menu navigate to Roles & permissions > Assignments.
3. Click Create Assignment.
4. Set the Assign to the affected user.
5. Select Role Storage Admin.
6. Save.

### Remove All Storage Roles from User

1. Log in to Admin Console.
2. In the Menu navigate to Roles & permissions > Assignments.
3. Search for the affected user.
4. Locate role assignments for the Storage application.
5. Click the Delete icon.
6. In the Are you sure? pop up click Delete.

## Cause

Users with a Storage application role (Site Storage, Storage access, Storage API) who do not have the Storage Admin role are not permitted to download the report.