---
title: "8x8 Agent Workspace Stuck on Loading Screen Upon Login"
slug: "8x8-agent-workspace-stuck-on-loading-screen-upon-login"
updated: 2026-05-15T17:14:07Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/8x8-agent-workspace-stuck-on-loading-screen-upon-login"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Agent Workspace Stuck on Loading Screen Upon Login

## Symptom

Web browser gets stuck on a loading screen when trying to log in to 8x8 Agent Workspace.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace
- Agent Status

## Resolution

1. Navigate to **Menu** > **Monitoring** > **Agent Management** > **Monitor**.
2. **Locate the agent** that is having issues in the list.
3. Under **Status**, you can see what status Contact Center has this agent registered in at this time.
4. Under **Action** on the far right, select **Logout** (door).
5. Wait until the Status changes to *Logged Out*, then instruct the agent to **clear their web browser's cache and cookies**.
6. Instruct the agent to **reattempt login**.

## Cause

Contact Center recognizes this agent as already logged in. They must be remotely logged out by a supervisor in order to successfully log in again.

---