---
title: "8x8 Call Queue Repeating Message Not Playing When Expected"
slug: "8x8-call-queue-repeating-message-not-playing-when-expected"
updated: 2026-04-20T09:38:30Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/8x8-call-queue-repeating-message-not-playing-when-expected"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Call Queue Repeating Message Not Playing When Expected

## Symptom

 Call Queue Repeating Message not playing.
 

## Applies To

- Admin Console
- Call Queues

## Resolution

 Users should log out of the call queue when they are not available to answer calls.
 Alternatively add an extra message in the Auto Attendant, as a sub-menu, so the caller can hear an additional message before queuing.
 

## Cause

 The expected behavior of a Call Queue Repeating Message is that the repeating message only plays while all other agents are busy, logged out, or on calls. If any phone is ringing for an agent, that time is not counted for the repeated message loop.