---
title: "8x8 Cloud Storage Service API responds with 500 Internal Server Error when attempting to access high page numbers"
slug: "8x8-cloud-storage-service-api-responds-with-500-internal-server-error"
updated: 2026-05-11T09:32:16Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/8x8-cloud-storage-service-api-responds-with-500-internal-server-error"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Cloud Storage Service API responds with 500 Internal Server Error when attempting to access high page numbers

## Symptom

When attempting to retrieve call recordings or objects via the 8x8 Cloud Storage Service API, the system returns a `500 Internal Server Error`. This typically occurs when navigating through high page numbers in accounts containing a large volume of stored objects.

## Applies To

- 8x8 Cloud Storage Service
- API Objects Endpoint

## Resolution

To resolve this error, use the *createdTime* filter to limit the data set. This utilises database indexes, which significantly enhances performance and prevents timeout errors.

1. Locate your API request for the Objects endpoint.
2. Add the *createdTime* filter to your query parameters.
3. Define a specific time range to reduce the number of objects returned in the results.
  1. For example, getting all available objects that were created from 2024-09-01 00:00:00 GMT to 2024-10-01 00:00:00 GMT would look like: filter=(**createdTime**=ge=1725148800000;**createdTime**=le=1727740800000)
4. Execute the request again to verify the recordings are retrieved without the 500 error.

## Cause

The error is caused by the API attempting to process an excessively high number of objects without indexing. When requesting high page numbers in a large database, the query becomes inefficient and eventually times out, resulting in a 500 error. Filtering by *createdTime* allows the system to utilise database indexes for faster retrieval.

## Additional Information

[8x8 Developer Portd: Cloud Storage Service Objects](https://developer.8x8.com/analytics/docs/cloud-storage-service-objects)

[Filter Objects Based on Created Time with the 8x8 Cloud Storage Service Public API](/support/docs/filter-objects-based-on-created-time-8x8-cloud-storage-service-public-api)