---
title: "8x8 Contact Center Agent Status Stuck on Busy"
slug: "8x8-contact-center-agent-status-stuck-on-busy"
updated: 2026-05-15T17:13:05Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/8x8-contact-center-agent-status-stuck-on-busy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Contact Center Agent Status Stuck on Busy

## Symptom

In 8x8 Agent Workspace, an agent's status shows as Busy even though the interaction is ended.

## Applies To

- Agent Workspace
- Status

## Resolution

1. Log in to Agent Workspace as a Supervisor:
2. Select **Menu** > **Monitoring Drop-Down** to launch a new window.
3. Go to the **Agent Management** Section.
4. Select the **Monitor** tab.
5. Hover over the agent you want to log out.
6. Select **Logout** for the selected agent.

This will force log out the agent and end the call. The agent will need to log back in to Agent Workspace.

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