--- title: "8x8 Contact Center Chat Co-Browsing Implementation" slug: "8x8-contact-center-chat-co-browsing-implementation" updated: 2026-05-19T11:52:48Z published: 2026-05-21T21:25:23Z canonical: "help.8x8.com/8x8-contact-center-chat-co-browsing-implementation" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.8x8.com/llms.txt > Use this file to discover all available pages before exploring further. # 8x8 Contact Center Chat Co-Browsing Implementation ## Objective Use the 8x8 Co-Browsing feature with 8x8 Contact Center chat on websites. ## Applies To - 8x8 Contact Center - Chat - Co-Browsing ## Procedure > [!NOTE] > Note: > > 1a2b3c4d5e6f789 has been used as an example co-browsing license in this article and will need to be replaced with your own co-browsing license 1. **Add the code snippet within the tags** on the web page. Your code is in the following format: ```plaintext ``` 2. **Edit the parameters** with the values provided by 8x8: ```plaintext : Refers to the domain and port for the Co-browsing server. Replace it with cb.8x8.com : 1a2b3c4d5e6f789 : Refers to the Co-browsing mode. Select one of the three types—full-control, partial-control, or no-control. ``` 3. Your completed code snippet should look like this. > [!NOTE] > *Note:* > > *the value for co-browsing-license-id is a variable.* ```plaintext ``` 4. **Save these changes to the web page**. With this, you have enabled your web page with co-browsing capability. ### Add a user interface link to initiate the Co-browsing session You can add a simple help link or a help button on your website that allows website visitors to trigger the remote session. The website visitor clicks on this link to generate a unique session code. For example: ```plaintext Help ``` ## Additional Information For more information, see our [product documentation on Enabling Co-Browsing](/documentation/docs/enable-co-browsing).