8x8 Contact Center Dynamic Campaign API Configuration

Objective

Configuring the Dynamic Campaign API for 8x8 Contact Center.

Applies To

• 8x8 Contact Center

• Dynamic Campaign

• API

Procedure

Caution:

If you do not confgure a filter all customer records will be added to the campaign.

Configure the Outbound Setup

1. Log in to Configuration Manager for Contact Center as an admin.

2. Go to Outbound Setup.

3. Click CRM Objects.

4. Click + Object.

5. To the right of Object, click +.

Configure the Campaign

1. In Contact Center Configuration Manager, go to Campaigns.

2. Click + Campaign.

   

3. Complete the required fields.

4. Check the boxes next to This campaign is enabled and Dynamic Campaign.

   

5. Click Save.

6. Go to Campaigns > Filter.

   

7. Here you can create a filter. In this example, we filtered for the customer where voice equals 111111111111.

8. Click Test and check the result.

9. Save and return to campaign list.

10. The campaign is now ready.

    

Additional Information

For a complete guide on interacting with campaigns see the 8x8 Developer site.

Question: Can I up AMD for VCC campaigns to leave prerecorded voicemails when calls go to voicemail?

Answer: No, that is not a supported feature

Question: Can I set up an automatic playback of prerecorded audio for voicemail in 8x8 VCC campaigns?

Answer: Yes, you can insert prerecorded audio at any point in your call flow using the VCC Play object.