---
title: "8x8 Contact Center Dynamic Campaign API Configuration"
slug: "8x8-contact-center-dynamic-campaign-api-configuration"
updated: 2026-05-17T16:41:05Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/8x8-contact-center-dynamic-campaign-api-configuration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Contact Center Dynamic Campaign API Configuration

## Objective

Configuring the Dynamic Campaign API for 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Dynamic Campaign
- API

## Procedure

> [!CAUTION]
> Caution:
> 
> If you do not confgure a filter all customer records will be added to the campaign.

### Configure the Outbound Setup

1. Log in to Configuration Manager for Contact Center as an admin.
2. Go to **Outbound Setup**.
3. Click **CRM Objects**.
4. Click **+ Object**.
5. To the right of Object, click **+**.

### Configure the Campaign

1. In Contact Center Configuration Manager, go to **Campaigns**.
2. Click **+ Campaign**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1724790062573.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A03%3A49Z&se=2026-11-04T00%3A03%3A49Z&sr=c&sp=r&sig=062zGiLNcRzVEjn0%2FdTjovWBX1CDlwNYEWJ3IVwqZmk%3D)
3. Complete the required fields.
4. Check the boxes next to *This campaign is enabled* and *Dynamic Campaign*.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1724790100299.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A03%3A49Z&se=2026-11-04T00%3A03%3A49Z&sr=c&sp=r&sig=062zGiLNcRzVEjn0%2FdTjovWBX1CDlwNYEWJ3IVwqZmk%3D)
5. Click **Save**.
6. Go to **Campaigns** > **Filter**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1724790146567.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A03%3A49Z&se=2026-11-04T00%3A03%3A49Z&sr=c&sp=r&sig=062zGiLNcRzVEjn0%2FdTjovWBX1CDlwNYEWJ3IVwqZmk%3D)
7. Here you can create a filter. In this example, we filtered for the customer where voice equals *111111111111*.
8. Click Test and check the result.
9. Save and return to campaign list.
10. The campaign is now ready.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1724790173237.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A03%3A49Z&se=2026-11-04T00%3A03%3A49Z&sr=c&sp=r&sig=062zGiLNcRzVEjn0%2FdTjovWBX1CDlwNYEWJ3IVwqZmk%3D)

### Additional Information

For a complete guide on interacting with campaigns see the [8x8 Developer site](https://developer.8x8.com/actions-events/docs/cc-managing-campaign-status).

Question: Can I up AMD for VCC campaigns to leave prerecorded voicemails when calls go to voicemail?

**Answer**: No, that is not a supported feature

**Question**: Can I set up an automatic playback of prerecorded audio for voicemail in 8x8 VCC campaigns?

**Answer**: Yes, you can insert prerecorded audio at any point in your call flow using the VCC Play object.