---
title: "8x8 Contact Center Platform URL Guide"
slug: "8x8-contact-center-platform-url-guide"
updated: 2026-04-20T10:59:27Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/8x8-contact-center-platform-url-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Contact Center Platform URL Guide

If you wish to use a Bria softphone or upload audio recordings, you must know the 8x8 Contact Center cluster URLs that your tenant is operating on. You can extract the cluster information once you log in to Agent Console or Admin Console by looking at the URL in your browser. For example, vcc-na12x.8x8.com

| Platform | Login URLs | FTP | SIP Proxy |
| --- | --- | --- | --- |
| NA1 –P5/P6 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na1.8x8.com/AGUI/login.php - https://vcc-na1.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA2 –P7/P8 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na2.8x8.com/AGUI/login.php - https://vcc-na2.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA3 –P9/P10 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na3.8x8.com/AGUI/login.php - https://vcc-na3.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA4 –P11/P12 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na4.8x8.com/AGUI/login.php - https://vcc-na4.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA5 –P13/P14 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na5.8x8.com/AGUI/login.php - https://vcc-na5.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA6 –P15/P16 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na6.8x8.com/AGUI/login.php - https://vcc-na6.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA7 –P17/P18 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na7.8x8.com/AGUI/login.php - https://vcc-na7.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA8 –P19/P20 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na8.8x8.com/AGUI/login.php - https://vcc-na8.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA9 –P21/P22 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na9.8x8.com/AGUI/login.php - https://vcc-na9.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA10 –P23/P24 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na10.8x8.com/AGUI/login.php - https://vcc-na10.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA11 –P25/P26 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na11.8x8.com/AGUI/login.php - https://vcc-na11.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA12 –P27/28 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na12.8x8.com/AGUI/login.php - https://vcc-na12.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA13 - P29/30 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na13.8x8.com/AGUI/login.php - https://vcc-na13.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA14 - P31/32 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na14.8x8.com/AGUI/login.php - https://vcc-na14.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA15 - P34/35 (US-West) | - https://login.8x8.com (For Unified Login) - https://vcc-na15.8x8.com/AGUI/login.php - https://vcc-na15.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| NA17 –P37/38 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na17.8x8.com/AGUI/login.php - https://vcc-na17.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA18 –P39/P40 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na18.8x8.com/AGUI/login.php - https://vcc-na18.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA19 –P41/P42 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na19.8x8.com/AGUI/login.php - https://vcc-na19.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA20 –P43/P44 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na20.8x8.com/AGUI/login.php - https://vcc-na20.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA27 - P37/38 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na27.8x8.com/AGUI/login.php - https://vcc-na27.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA28 - P39/40 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na28.8x8.com/AGUI/login.php - https://vcc-na28.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA29 - P41/42 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na29.8x8.com/AGUI/login.php - https://vcc-na29.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| NA30- P43/44 (US-East) | - https://login.8x8.com (For Unified Login) - https://vcc-na30.8x8.com/AGUI/login.php - https://vcc-na30.8x8.com/CM/login.php | vcc-ftps-us2.8x8.com | vcc-sip-us2.8x8.com |
| SB1 –P1/P2 (US-West, Sandbox) | - https://login.8x8.com (For Unified Login) - https://vcc-sb1.8x8.com/AGUI/login.php - https://vcc-sb1.8x8.com/CM/login.php | vcc-ftps-us1.8x8.com | vcc-sip-us1.8x8.com |
| CA1 –P1/P2 (Canada) | - https://login.8x8.com (For Unified Login) - https://vcc-ca1.8x8.com/AGUI/login.php - https://vcc-ca1.8x8.com/CM/login.php | vcc-ftps-ca1.8x8.com | vcc-sip-sk1.8x8.com |
| CA2 –P3/P4 (Canada) | - https://login.8x8.com (For Unified Login) - https://vcc-ca2.8x8.com/AGUI/login.php - https://vcc-ca2.8x8.com/CM/login.php | vcc-ftps-ca1.8x8.com | vcc-sip-sk1.8x8.com |
| EU2 –P3/P4 (Europe2) | - https://login.8x8.com (For Unified Login) - https://vcc-eu2.8x8.com/AGUI/login.php - https://vcc-eu2.8x8.com/CM/login.php | vcc-ftps-uk2.8x8.com | vcc-sip-uk2.8x8.com |
| EU3 –P5/P6 (Europe2) | - https://login.8x8.com (For Unified Login) - https://vcc-eu3.8x8.com/AGUI/login.php - https://vcc-eu3.8x8.com/CM/login.php | vcc-ftps-uk2.8x8.com | vcc-sip-uk2.8x8.com |
| EU4 –P7/P8 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu4.8x8.com/AGUI/login.php - https://vcc-eu4.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU5 –P9/P10 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu5.8x8.com/AGUI/login.php - https://vcc-eu5.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU6 –P11/P12 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu6.8x8.com/AGUI/login.php - https://vcc-eu6.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU7 –P13/P14(Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu7.8x8.com/AGUI/login.php - https://vcc-eu7.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU8 - P15/P16 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu8.8x8.com/AGUI/login.php - https://vcc-eu8.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU9 - P17/P18 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu9.8x8.com/AGUI/login.php - https://vcc-eu9.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU10 - P19/P20 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu10.8x8.com/AGUI/login.php - https://vcc-eu10.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU11 - P21/P22 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu11.8x8.com/AGUI/login.php - https://vcc-eu11.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| EU12- P23/P24 (Europe3) | - https://login.8x8.com (For Unified Login) - https://vcc-eu12.8x8.com/AGUI/login.php - https://vcc-eu12.8x8.com/CM/login.php | vcc-ftps-uk3.8x8.com | vcc-sip-uk3.8x8.com |
| AP1 –P1/P2 (Asia Pacific) | - https://login.8x8.com (For Unified Login) - https://vcc-ap1.8x8.com/AGUI/login.php - https://vcc-ap1.8x8.com/CM/login.php | vcc-ftps-hk1.8x8.com | vcc-sip-hk1.8x8.com |
| AU1 –P1/P2 (Australia) | - https://login.8x8.com (For Unified Login) - https://vcc-au1.8x8.com/AGUI/login.php - https://vcc-au1.8x8.com/CM/login.php | vcc-ftps-sy1.8x8.com | vcc-sip-sy1.8x8.com |
| AU2 –P1/P2 (Australia) | - https://login.8x8.com (For Unified Login) - https://vcc-au2.8x8.com/AGUI/login.php - https://vcc-au2.8x8.com/CM/login.php | vcc-ftps-sy1.8x8.com | vcc-sip-sy1.8x8.com |
| BC1 –P1/P2 (Bell Canada Ontario) | - https://login.8x8.com (For Unified Login) - https://odcc1.bell.ca/AGUI/login.php - https://odcc1.bell.ca/CM/login.php | ftps.on.odcc.bell.ca | odcc-sip-on1.bell.ca |
| BC2 –P3/P4 (Bell Canada Ontario) | - https://login.8x8.com (For Unified Login) - https://odcc2.bell.ca/AGUI/login.php - https://odcc2.bell.ca/CM/login.php | ftps.on.odcc.bell.ca | odcc-sip-on1.bell.ca |