---
title: "About digital interaction translations in 8x8 Contact Center"
slug: "8x8-contact-centre-digital-interaction-translations"
description: "Automatically translate customer-agent conversations in real-time with 8x8 Contact Center, supporting multiple languages for seamless digital interactions."
status: "new"
updated: 2026-09-22T11:21:34Z
published: 2026-09-22T11:21:34Z
canonical: "help.8x8.com/8x8-contact-centre-digital-interaction-translations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About digital interaction translations in 8x8 Contact Center

## Applies to

8x8 Contact Center

## What is digital interaction translation?

Digital interaction translation automatically translates conversations between customers and agents who use different languages. The feature works within Agent Workspace, converting messages in real time so each side can read and reply in their own language.

How translation is triggered depends on the channel the customer uses. For webchat, the customer or the pre-chat form determines the language. For Facebook, WhatsApp, and SMS, 8x8 Contact Center reads a signal that is already available on that channel, such as the customer's page language or phone number country code.

Agents see the translated conversation in Agent Workspace. They can choose to view the original text alongside the translation, or disable translation for that interaction.

## How it works

### Webchat

For webchat, language translation is defined either in the pre-chat form or in the webchat API. If a language is passed through this way, 8x8 Contact Center always translates the conversation, provided that language isn't one of the agent's primary or secondary languages.

You configure this in **Configuration Manager for Contact Center > Chat Design > Form > Pre-chat**. The administrator can let customers select a language from a drop-down list, or use the customer's browser language automatically.

![Form settings interface showing language options and translation settings for web chat within Configuration Manager](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/base64-converted-image-1790005737972.png)

When a customer chooses a language for webchat, 8x8 Contact Center automatically translates confirmed messages back to the customer through the chat window.

![Webchat interface showing email input and language selection options for user support.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-6U7RTD9L.png)

### Facebook

When an interaction starts through Facebook, 8x8 Contact Center receives the language the customer has set on their Facebook page. If that language is on the list of languages 8x8 Contact Center supports, the conversation is translated automatically.

### WhatsApp and SMS

For WhatsApp and SMS interactions, translation is triggered by the country code of the customer's phone number. For example, a message from a +33 number (the France dialing code) is translated for French only.

### Agent experience

When a conversation reaches an agent, 8x8 Contact Center translates it automatically. Agents can toggle whether the original message is shown alongside the translation.

![Chat interface showing user interactions and translation options for assistance in Agent Workspace](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-SWILD677.png)

If an agent doesn't want a conversation translated, they can disable **Enable translation** in the transaction options, as shown below.

![Translation options with spellchecker and translation settings highlighted in the interface in Agent Workspace.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-B26KFSC9.png)

## Supported languages

- English
- Russian
- German
- Japanese
- Spanish
- French
- Portuguese
- Italian
- Polish
- Croatian
- Hindi
- Dutch
- Arabic
- Danish
- Korean
- Norwegian
- Swedish
- Vietnamese
- Thai
- Chinese Simplified
- Chinese Traditional