Question
What are the out of the box object fields used in Search in the 8x8 for Salesforce integration?
Applies To
8x8 Contact Center
8x8 for Salesforce
Answer
Object permissions need to be read for the following fields of the data dip will return an error. Permissions are defined on the Salesforce profile assigned to the Salesforce user. Below is the list of the permissions.
Account
Phone
Fax
Name
Case
CaseNumber
Contact.Phone
Contact.MobilePhone
Contact.HomePhone
Contact.AssistantPhone
Contact.Fax
Contact.Email
Contact
Name
MobilePhone
HomePhone
AssistantPhone
OtherPhone
Fax
Email
ID
Lead
phone
MobilePhone
Fax
Id
Email
Opportunity
name
Id
Account.phone
Additional Information
Click here to download a PDF version of the permissions sheet.