---
title: "8x8 Frontdesk"
slug: "8x8-frontdesk"
updated: 2026-05-19T11:55:23Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/8x8-frontdesk"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Frontdesk

## Question

What is 8x8 Frontdesk?

## Applies to

- 8x8 Work
- 8x8 Work for Desktop

## Answer

[**8x8 Frontdesk**](/documentation/docs/fd-about-8x8-frontdesk) is a flexible and easy-to-use desktop based application for 8x8 Work users. With a few clicks, a receptionist can manage multiple calls, voicemails, and chat sessions, and direct communications to the appropriate contacts in their organization. ![clipboard_ef5c7ee1a16ada8b3eb09218f5552144f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10657)

### Requirements

- An 8x8 X4 license or higher
- 8x8 Frontdesk capability enabled in 8x8 Admin Console
- 8x8 Work for Desktop version 7.11 or newer

### Features

With 8x8 Frontdesk, a receptionist can quickly and efficiently:

- Manage up to six concurrent calls, and take advantage of a flexible call handling system.
- Transfer calls to contacts, or directly to a contact's voicemail if the caller needs to reach a contact who is temporarily unavailable.
- Track the presence status of contacts to determine who is available for communication.
- Add notes to contacts with important information, such as whether the contact asked not to be disturbed or is working from a different time zone than usual. The Status message will also be shown in the Notes section.
- Direct calls to an auto attendant, or a call queue or ring group to help callers reach their destination during hours when a live receptionist is unavailable.
- Chat and consult with a contact before transferring a call to confirm the contact's availability.
- Manage voicemail received from callers or contacts.

## Additional information

- [8x8 Frontdesk User Help Guide](/documentation/docs/fd-about-8x8-frontdesk) (Web Help)
- ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/global_doc.gif)8x8 Frontdesk Quick User Guide
- [8x8 Frontdesk FAQ](/support/docs/8x8-frontdesk-faq)
- [Download 8x8 Work for Desktop](/support/docs/download-8x8-work-for-desktop)