---
title: "8x8 Integrations for ServiceNow"
slug: "8x8-integrations-for-servicenow"
description: "Integrate 8x8 Work and Contact Center with ServiceNow for seamless call handling, asset management, and enhanced IT service management."
updated: 2026-09-24T18:26:59Z
published: 2026-09-24T18:26:59Z
canonical: "help.8x8.com/8x8-integrations-for-servicenow"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Integrations for ServiceNow

## ServiceNow

ServiceNow is a global cloud computing company that provides IT incident, problem, and change management services, asset management, and more.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/servicenow_main_page.jpg?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D)

## 8x8 Work and 8x8 Contact Center Integrations

8x8 phone integrations for Work and Contact Center provide call handling and other functionality through floating UI communication panels.

The **8x8 Work** integration provides functionality to recognize callers, pop records for those callers, save basic call information, and respond to Click to Call requests initiated from within ServiceNow.

The **8x8 Contact Center** provides the usual support for click to call, chat, voicemail, email, and more.

> [!NOTE]
> **Note:**
> 
> As with all other integrations, the 8x8 Work integration for ServiceNow is not a softphone. It does not provide audio services and does not affect call quality in any way.
> 
> It must be used in conjunction with an 8x8 desk phone, or with the 8x8 Work for Desktop or 8x8 Work for Mobile applications.
> 
> 
> 
> The 8x8 Contact Center for ServiceNow integration supports multiple media types (including phone, chat, voicemail, and email) so voice interactions can be passed into ServiceNow unless your ServiceNow-side automation is restricted to only specific media type(s). The restrictions would need to be made on the ServiceNow side and/or with the PS Team.
> 
> 
> 
> 8×8 is NOT responsible for the customer’s network changes.

## Documentation Links

- 8x8 Work for ServiceNow: [Administrator](/documentation/docs/content-overview-8x8-work-for-servicenow) | [Agent](/documentation/docs/servicenow-overview-8x8-work-for-servicenow)
- 8x8 Contact Center for ServiceNow: [Administrator](/documentation/docs/content-overview-8x8-contact-center-for-servicenow) | [Agent](/documentation/docs/servicenow-overview-8x8-contact-center-for-servicenow)

## Related

- [8x8 Work for SugarCRM Integration](/8x8-work-for-sugarcrm-integration.md)
- [8x8 Contact Center for NetSuite](/8x8-contact-center-for-netsuite.md)
- [8x8 Work for Pipedrive CRM](/8x8-work-for-pipedrive-crm.md)