---
title: "8x8 Integrations for ServiceNow"
slug: "8x8-integrations-for-servicenow"
updated: 2026-05-20T18:03:13Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/8x8-integrations-for-servicenow"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Integrations for ServiceNow

## ServiceNow

ServiceNow is a global cloud computing company that provides IT incident, problem, and change management services, asset management, and more.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/servicenow_main_page.jpg)

## 8x8 Work and 8x8 Contact Center Integrations

8x8 phone integrations for Work and Contact Center provide call handling and other functionality through floating UI communication panels.

The **8x8 Work** integration provides functionality to recognize callers, pop records for those callers, save basic call information, and respond to Click to Call requests initiated from within ServiceNow.

The **8x8 Contact Center** provides the usual support for click to call, chat, voicemail, email, and more.

> [!NOTE]
> **Note:**
> 
> As with all other integrations, the 8x8 Work integration for ServiceNow is not a softphone. It does not provide audio services and does not affect call quality in any way.
> 
> It must be used in conjunction with an 8x8 desk phone, or with the 8x8 Work for Desktop or 8x8 Work for Mobile applications.

## Documentation Links

- 8x8 Work for ServiceNow: [Administrator](/documentation/docs/content-overview-8x8-work-for-servicenow) | [Agent](/documentation/docs/servicenow-overview-8x8-work-for-servicenow)
- 8x8 Contact Center for ServiceNow: [Administrator](/documentation/docs/content-overview-8x8-contact-center-for-servicenow) | [Agent](/documentation/docs/servicenow-overview-8x8-contact-center-for-servicenow)