Objective
The purpose of the Go Live Review (GLR) is to review a Partner’s shadow project before a go live event and provide best practices. The review includes deep dives of network, testing, risks, and Go Live readiness. This applies to Partners enrolled in the Global Channel Partner Accreditation Program.
Applies To
Deployment
Partner
Go Live Review
Procedure
These meetings are facilitated by 8x8 Professional Services Leadership. They will guide the meeting by asking the questions below.
What is Required?
The partner project manager is required to submit a request form via this link 72 hours prior to the date they wish to have the GLR. We recommend that the following responsible parties from the partner attend the GLR:
Project Manager
Engineer that built/maintain the system
Project Summary
Target Go Live Date
Site Scope
Project Readiness
Does the customer have the network requirement doc?
Review Network Assessment with customers?
Admin Training completed?
VCC Voice Port Review
Repurposing phones?
If so, what is the plan to repurpose phones?
Is the customer prepared to run User Acceptance Testing and accept based on their success criteria?
Will there be an onsite resource?
(Remote GL) - Test Accounts/Test Phones activated on Customer PBX
End User Training Date
Porting / Call Forwarding
Will you be Call Forwarding or porting at go-live?
If call forwarding:
Has it been tested/confirmed that it is doable?
Is there a Concurrent Call Limit on Forwarded Calls?
Porting Readiness
FOC Confirmed (LNP– If Applicable)
Is there any Spoofing?
Porting Bridge in Place?
Administration/Transition To Support
Have Cost Centers been configured as needed?
Are all cost centers set to “Independent” ?
Go-Live Day Preparation / Information
Escalation Path Reviewed?
Does the customer know how to create their account passphrase? See Set a Passphrase in the My 8x8 Support Portal.
Go/No Go Call conducted with customer?
What are the perceived risks of the project?