8x8 Resolve

Overview

8x8 Resolve is a critical communications platform for reaching the right people instantly during an incident. You send a targeted alert across multiple channels — SMS, email, voice, WhatsApp, 8x8 Work desktop, and mobile push — and then track in real time who acknowledged and who needs help.

Applies to

• 8x8 Resolve

• CPaaS

What you can do

• Send incidents — Dispatch an alert to your whole organization or a filtered group in seconds.

• Automate alerts — Build scenarios that trigger on a schedule, webhook, or inbound message, then branch and escalate automatically.

• Keep contacts in sync — Connect an HR system (Google Workspace, Microsoft Entra ID, Okta, or Workday) so your recipient list stays current.

• Monitor performance — Track delivery rates, acknowledgement rates, and response times.

Core concepts

• Dashboard — Live view of active incidents and a 30-day performance snapshot.

• Incidents — Alerts sent to recipients across one or more channels, with optional response tracking.

• Scenarios — Automated alert workflows that fire on a trigger and branch or escalate on their own.

• Contacts — Your recipients, managed manually, by CSV, or synced from an HR system.

• Analytics — Delivery, response, and channel performance over any date range.

• Settings — Message templates, channels, and sender identities.

Additional information 

• 8x8 Resolve Developer Portal page

• User guides in the Developer portal:

  • Dashboard 

  • Incidents 

  • Scenarios 

  • Contacts 

  • Analytics 

  • Settings