---
title: "8x8 Resolve"
slug: "8x8-resolve-2"
tags: ["8x8 Resolve", "CPAAS"]
updated: 2026-07-15T16:10:46Z
published: 2026-07-15T16:10:46Z
canonical: "help.8x8.com/8x8-resolve-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Resolve

## Overview

8x8 Resolve is a critical communications platform for reaching the right people instantly during an incident. You send a targeted alert across multiple channels — SMS, email, voice, WhatsApp, 8x8 Work desktop, and mobile push — and then track in real time who acknowledged and who needs help.

![Dashboard displaying active incidents, analytics, and recent incident details for management.](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/8x8 Resolve.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A06Z&se=2026-11-04T00%3A17%3A06Z&sr=c&sp=r&sig=avCiEUE%2Bnp%2FwftSz5G%2Bn9bAff%2BNsHoanGu%2Fd7ae1HYI%3D)

## Applies to

- 8x8 Resolve
- CPaaS

## What you can do

- Send incidents — Dispatch an alert to your whole organization or a filtered group in seconds.
- Automate alerts — Build scenarios that trigger on a schedule, webhook, or inbound message, then branch and escalate automatically.
- Keep contacts in sync — Connect an HR system (Google Workspace, Microsoft Entra ID, Okta, or Workday) so your recipient list stays current.
- Monitor performance — Track delivery rates, acknowledgement rates, and response times.

## **Core concepts**

- [Dashboard](https://developer.8x8.com/resolve/docs/dashboard) — Live view of active incidents and a 30-day performance snapshot.
- [Incidents](https://developer.8x8.com/resolve/docs/incidents) — Alerts sent to recipients across one or more channels, with optional response tracking.
- [Scenarios](https://developer.8x8.com/resolve/docs/scenarios) — Automated alert workflows that fire on a trigger and branch or escalate on their own.
- [Contacts](https://developer.8x8.com/resolve/docs/contacts) — Your recipients, managed manually, by CSV, or synced from an HR system.
- [Analytics](https://developer.8x8.com/resolve/docs/analytics) — Delivery, response, and channel performance over any date range.
- [Settings](https://developer.8x8.com/resolve/docs/settings) — Message templates, channels, and sender identities.

## **Additional information**

See below for additional resources on 8x8 Resolve:

- [8x8 Resolve Developer Portal page](https://developer.8x8.com/resolve/docs/overview/)
- User guides in the Developer portal:
  - [Dashboard](https://developer.8x8.com/resolve/docs/dashboard)
  - [Incidents](https://developer.8x8.com/resolve/docs/incidents)
  - [Scenarios](https://developer.8x8.com/resolve/docs/scenarios)
  - [Contacts](https://developer.8x8.com/resolve/docs/contacts)
  - [Analytics](https://developer.8x8.com/resolve/docs/analytics)
  - [Settings](https://developer.8x8.com/resolve/docs/settings)