---
title: "8x8 Services Error Message in 8x8 Work for Desktop"
slug: "8x8-services-error-message-in-8x8-work-for-desktop"
updated: 2026-04-30T14:25:44Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/8x8-services-error-message-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Services Error Message in 8x8 Work for Desktop

## Symptom

When using the 8x8 Work for Desktop app, you see an error that reads, "Connecting to 8x8 services." You are still able to make and receive calls, but the error banner is persistent.

## Applies To

- 8x8 Work for Desktop

## Resolution

In your firewall settings, whitelist the following domains:

- api.global.chalet.8x8.com
- api.us-east.chalet.8x8.com

## Cause

The app is failing to connect to a backend platform.