---
title: "8x8 Work Call Queue Callers Not Offered Option for Voicemail"
slug: "8x8-work-call-queue-callers-not-offered-option-for-voicemail"
updated: 2026-05-19T11:55:34Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/8x8-work-call-queue-callers-not-offered-option-for-voicemail"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work Call Queue Callers Not Offered Option for Voicemail

## Symptom

Call Queue callers are not offered option to "press 2 to leave a voicemail." It was working before. Other queues with the same setting are working.

## Applies To

- Call Queues
- Voicemail
- Admin Console

## Resolution

Toggle "Allow callers to leave voicemail, Caller may press "2" to leave message" and adjust the Repeat queue message interval.

1. Log in to 8x8 Admin Console.
2. Select Work Groups.
3. Select Call Queues.
4. To the right of the desired call queue select Edit (pencil icon).
5. Select IVR Message.
6. Change *Repeat queue message interval* from 15 to 17.
7. Turn off *Allow callers to leave voicemail*.
8. Select **Save**.
9. Turn on *Allow callers to leave voicemail*.
10. Select **Save**.

## Additional Information

For more information about Call Queues and IVR Message settings, see our product documentation: [Set up Call Queues > Set Up Call Queue IVR Messages](/documentation/docs/set-up-call-queues#).