Symptom
While on a phone call using the 8x8 Work for Mobile app in data mode, a call in to the cell phone's direct phone number (DID) forces the 8x8 Work for Mobile call to drop.
Applies To
8x8 Work for Mobile
Resolution
Use Cellular Assist so that the cellular connection is handling inbound and outbound calls rather than the mobile data or Wi-Fi connection. Alternatively, use a Wi-Fi connection for 8x8 Work for Mobile data phone calls.
For more information, see Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data.