---
title: "8x8 Work for Mobile Calls on Data Mode Drops"
slug: "8x8-work-for-mobile-calls-on-data-mode-drops"
updated: 2026-05-11T08:36:52Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/8x8-work-for-mobile-calls-on-data-mode-drops"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for Mobile Calls on Data Mode Drops

## Symptom

While on a phone call using the 8x8 Work for Mobile app in **data mode**, a call in to the cell phone's direct phone number (DID) forces the 8x8 Work for Mobile call to drop.

## Applies To

- 8x8 Work for Mobile

## Resolution

Use **Cellular Assist** so that the cellular connection is handling inbound and outbound calls rather than the mobile data or Wi-Fi connection. Alternatively, use a Wi-Fi connection for 8x8 Work for Mobile data phone calls.

For more information, see [Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data](/support/docs/handling-8x8-work-for-mobile-calls-over-cellular-service-instead-of-data).