---
title: "8x8 Work for NetSuite Failed to Associate Call Log"
slug: "8x8-work-for-netsuite-failed-to-associate-call-log"
updated: 2026-05-17T16:39:00Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/8x8-work-for-netsuite-failed-to-associate-call-log"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for NetSuite Failed to Associate Call Log

## Symptom

When using the 8x8 Work for NetSuite integration, you receive an error when your call ends: *Call log created successfully, but failed to associate the call log to contact as the contact does not have an associated company.* This results in a call log being written to NetSuite, but the record is orphaned/unassigned to a Contact.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e3e1848437c10e2491f1622904887bed3.png?sv=2026-02-06&spr=https&st=2026-11-04T01%3A55%3A36Z&se=2026-11-04T02%3A55%3A36Z&sr=c&sp=r&sig=WsFeSqhg0EPWUkjHgwMYIpBx6xs1P6mtMPo2Duz9K9Y%3D)

## Applies To

- 8x8 Work for NetSuite Integration v 3.1

## Resolution

To properly store call data for contacts in the 8x8 Work for NetSuite integration, the **Company** field for any assigned contact must have a value assigned. This is a NetSuite architecture requirement, and there is no workaround available for this.

## Cause

As stated in the error message, the NetSuite Contact you are attempting to save call data for does not have an assigned Company in the Contact's Company field.