---
title: "8x8 Work for NetSuite Integration: Quick Installation Guide"
slug: "8x8-work-for-netsuite-integration-quick-installation-guide"
updated: 2026-05-19T11:53:48Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/8x8-work-for-netsuite-integration-quick-installation-guide"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for NetSuite Integration: Quick Installation Guide

## Overview

This quick guide provides basic instruction for installing the 8x8 Work for NetSuite integration version 3.1.

> [!NOTE]
> Note:
> 
> [See below](/support/docs/8x8-work-for-netsuite-integration-quick-installation-guide#see-below) for links to our complete online guides, including 8x8 Contact Center.

> [!NOTE]
> Note:
> 
> 8x8 integrations are not softphones, so they do not provide audio services. All 8x8 integrations must be used in conjunction with an 8x8 deskphone, 8x8 Work for Desktop, or 8x8 Work for Mobile.

## What's Covered

- [Install the 8x8 Integration for NetSuite](/support/docs/8x8-work-for-netsuite-integration-quick-installation-guide#install-the-8x8-integration-for-netsuite)
- [Enable and Configure the Telephony Feature](/support/docs/8x8-work-for-netsuite-integration-quick-installation-guide#enable-and-configure-the-telephony-feature)
- [Set Up the Click-to-Dial Feature in NetSuite](/support/docs/8x8-work-for-netsuite-integration-quick-installation-guide#set-up-the-click-to-dial-feature-in-netsuite)
- [Configure a Custom Portlet](/support/docs/8x8-work-for-netsuite-integration-quick-installation-guide#configure-a-custom-portlet)

## Install the 8x8 Integration for NetSuite

1. Log in to your NetSuite administrator account.
2. Navigate to **Customization** > **SuiteBundler** > **Search & Install Bundles**.
3. Search for the Keyword **8x8**.
4. Click on **8x8 for NetSuite** (bundle ID **313961**).
5. Click **Install**.
6. Click **Install Bundle** and then click **OK**. The installation may take several minutes.

## Enable and Configure the Telephony Feature

The 8x8 NetSuite Integration configuration requires that the **Telephony** category be visible under **Home** > **Set Preferences**. If the **Telephony** category is not visible, follow these steps:

1. Log in to your NetSuite administrator account.
2. Go to **Setup** > **Company** > **Enable Features**.
3. In the **Integration Add-Ons** section, check **Telephony Integration**.
4. Click **Save**.

## Set Up the Click-to-Dial Feature in NetSuite

Click-to-Dial allows users to click on a phone number from within NetSuite to initiate an outbound call.

1. Navigate to **Home** > **Set Preferences** > **Telephony**.
2. Set the **Telephony Option** to **CTI**.
3. In the **CTI URL** field, erase any current information and add the following URL:
  - **https://cloud8.8x8.com/mapanelweb/public/launcher/click2dial.html?phone={phone}**
4. Prefix to dial out = 1
5. Click **Save**.

Phone numbers within NetSuite can now be clicked to initiate an outbound call.

> [!WARNING]
> Important:
> 
> When initiating outbound calls by click or by dialing from the 8x8 communication panel, the 8x8 Work phone extension will ring first. Answer that extension call, and your outbound call will automatically be connected to its destination.

## Configure a Custom Portlet

**Each individual user must perform this configuration.** Each individual user must configure a custom portlet to see the integration communication panel.

1. Log in to your NetSuite account.
2. Go to **Home** > **Personalize**.
3. From the **Personalize Dashboard**, click on **Custom Portlet** to add it to the **Home** page.
4. From the portlet's **Setup** menu (three vertical dots), select **Set Up**.
5. From the **Custom Content** > **Source** list, select **8x8 for NetSuite(OIDC)**. ![8x8ForNetsuiteOIDC.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/29987)
6. Click **Save**.
7. You can now click on **Click here to open 8x8 panel** to launch the floating 8x8 communication panel.

## Documentation

Complete online guides are linked here:

- [8x8 Integration for NetSuite 3.1 - Administrators Guide (for Work and Contact Center)](/documentation/docs/overview-8x8-integration-for-netsuite-3-1)
- [8x8 Work for NetSuite 3.1 - Agents Guide](/documentation/docs/overview-8x8-work-for-netsuite)
- [8x8 Contact Center for NetSuite 3.1 - Agents Guide](/documentation/docs/overview-8x8-contact-center-for-netsuite)