---
title: "8x8 Work for NetSuite Integration v 3.1"
slug: "8x8-work-for-netsuite-integration-v-3-1"
updated: 2026-05-20T20:00:39Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/8x8-work-for-netsuite-integration-v-3-1"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for NetSuite Integration v 3.1

## Overview

NetSuite is a customer relationship management application. 8x8 provides a floating phone integration in NetSuite for both 8x8 Work and Contact Center. In addition to providing call controls, the 8x8 integration recognizes calls to or from established contacts in NetSuite, and can store data from those calls into NetSuite.

![clipboard_ec833b0ad97dc93c91eb0571fb4092da5.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/3193)

## Applies To

- 8x8 Work
- Contact Center
- NetSuite

## Online Documentation

Installation and use instructions for the 8x8 integrations can be found in the online documents linked below:

- [8x8 Work and Contact Center for NetSuite v 3.1 Admin Guide](/documentation/docs/overview-8x8-integration-for-netsuite-3-1)
- [8x8 Work for NetSuite v 3.1 Agent Guide](/documentation/docs/overview-8x8-work-for-netsuite)
- [8x8 Contact Center for NetSuite v 3.1 Agent Guide](/documentation/docs/overview-8x8-contact-center-for-netsuite)

## Requirements & Limitations

- 8x8 integration for NetSuite is currently available in the United States, the United Kingdom, Australia, and New Zealand.
- Google Chrome web browser is recommended.
- Requires NetSuite admin installation
- Click-to-Dial functionality is supported, but must be configured by individual users.
- The integration is launched only in a floating window.
- The NetSuite **Home** tab must remain open to prevent NetSuite from expiring the 8x8 integration security token after 20 minutes of inactivity. For a workaround, see [8x8 Work for NetSuite Integration Authorization Token Error](/support/docs/8x8-work-for-netsuite-integration-authorization-token-error).
- Supported CRM Objects
  - Contact
  - Customer
  - Lead
  - Prospect
  - Employee
  - Vendor
  - Partner
  - Case - 8x8 Integration Panel Search works with the case number; does not work with phone number. Because of this matching Cases will not pop for phone calls.