---
title: "8x8 Work for Web Screen Sharing Breaks on Chrome"
slug: "8x8-work-for-web-screen-sharing-breaks-on-chrome"
updated: 2026-05-15T18:16:51Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/8x8-work-for-web-screen-sharing-breaks-on-chrome"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work for Web Screen Sharing Breaks on Chrome

## Symptom

Users with a pending Chrome update who attempt to share screens in 8x8 Work for Web on Chrome on MacOS, see that their screen sharing breaks or stops working.

## Applies To

- MacOS
- Chrome v 98.0.4758.132, 99.0.4844.74, 100.0.4896.45, 101.0.4929.5, 101.0.4933.0
- 8x8 Work for Web

## Resolution

Before you begin, ensure you are on the latest version of Chrome. Once updated follow the steps below.

1. Go to **System Preferences** > **Security & Privacy** > **Privacy Tab** > **Screen Recording**.
2. Click the lock labeled **Click the lock to make changes**.
3. When prompted, enter an admin username and password.
4. If it’s already checked, uncheck the box for Google Chrome in the list on the right side.
5. If prompted, choose **Later**.
6. Check the same box for Google Chrome that you just unchecked.
7. If prompted, choose **Quit & Reopen**.

Alternately, users can download and use the 8x8 Work for Desktp app for macOS. See [Download 8x8 Work for Desktop](/support/docs/download-8x8-work-for-desktop).

## Cause

The issue is due to a bug with how Chrome introduces pending updates. Upgrading will remove the pending update and resetting permissions will then restore permissions.

## Additional Information

For more information on this bug, see [Chromium Bug 1306930](https://bugs.chromium.org/p/chromium/issues/detail?id=1306930) and [1307502](https://bugs.chromium.org/p/chromium/issues/detail?id=1307502&).