---
title: "8x8 Work shows unable to connect to phone service on new user account"
slug: "8x8-work-shows-unable-to-connect-to-phone-service-on-new-user-account"
updated: 2026-05-11T08:38:03Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/8x8-work-shows-unable-to-connect-to-phone-service-on-new-user-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 Work shows unable to connect to phone service on new user account

## Symptom

8x8 Work for Desktop shows the message *"unable to connect to phone service"* after network troubleshooting is complete **and** the user account is newly made.

## Applies To

- 8x8 Work for Desktop Version 6.x
- New User Accounts

## Resolution

[Create a Case with 8x8 Support](/support/docs/create-a-case-with-8x8-support) for assistance in resolving this issue.