---
title: "Access Call History in 8x8 Work for Desktop"
slug: "access-call-history-in-8x8-work-for-desktop"
updated: 2026-10-13T19:17:31Z
published: 2026-10-13T19:17:31Z
canonical: "help.8x8.com/access-call-history-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access Call History in 8x8 Work for Desktop

## Objective

View your Call History in the 8x8 Work for Desktop app.

## Applies to

- 8x8 Work for Desktop

## Procedure

1. Open the **Calls** tab.
2. Select **Calls** to view all inbound, outbound, and missed calls. OR Select **Missed** to view all missed calls.
3. When you hover over a call in your call history, you can:
  - Call back: Click the **Phone** icon to call the desired party.
  - Message: If available for the number, click the **Chat** icon to chat with the desired party via IM (for company contacts) or SMS (for external numbers).
  - Open more options: If available for the number, you can click the **More** icon to:
    - Open the call details.
    - Start a 8x8 meeting with the caller.
    - Select the call log to delete. You can select additional call logs to delete. Once you are finished selecting, click **Delete**.

### Additional information

**Q: Where is the Call Tab?**

A: The Call Tab is the phone icon on the left side of your 8x8 Work app.

**Q:** **Can an Admin disable the delete Call History functionality?**

A: No. However, if a system administrator needs to see who their agents are calling or who is calling them, they can retrieve that information from Analytics.

**Q:** **Can an Admin view who deleted a call?**

A: Users can’t delete calls. They can delete call history or a voicemail.