Activating a Polycom phone that has 5.3-5.4 Firmware version

Objective

 Successfully provision a polycom phone with Firmware version 5.3-5.4 without needing to whitelist and use the special provisioning server  

Applies To

• Polycom VVX on firmware versions 5.3-5.4

Procedure

1. Log in to Admin Console as the customer.

2. Click Users.

3. Click the pencil icon to edit a User.

4. Scroll down to Voice Basic Settings.

5. Click the Device Model dropdown list.

6. Select the correct device type from the list.

7. Select the Input MAC address option.

8. Enter the device MAC ID. 

9. Click Save.    

   • Make sure there is no error when activating the device.

10. In a web browser on a computer on the same network as the phone, browse to the phone's IP address (https://<IP address of phone).

11. Log in as Admin and using default password of 456

12. Click Utilities.

13. Click the Software Upgrade button.     

    • Click on the Clear Updates / if Clear Updates is grayed out leave it as it is.

      

14. Click Settings.

15. Click to TLS.

16. Look for TLS application.

17. Enable the SSL V2/V3.
    

18. Click Setting.

19. Click on Provisioning Server.

20. Change Server Type to HTTPS.

21. Change Server Address to pccfg.8x8.com/polycomuc/ .

    • If the Server Address and Server Type is already set, then reboot the phone manually.

Additional Information 

Polycom phone use TLS 1.2 enable the SSL V2/V3 will force the phone to use TLS 1.2/1.3