Symptom
When attempting to activate your desk phone, you hear the following message: "The Activation Server is Busy at this time. Please call back later."
Applies To
Admin Console
Desk Phones
Resolution
Save the user and restart the activation process.
Enter the required details for the user's profile:
First name
Last name
Email
Username
Site
Click Save.
Pick up the handset (or turn on the speakerphone).
Follow the voice prompts and enter the Activation Code in the user's profile.
The phone will reboot and then come online.
Cause
This is due to an incorrectly processed configuration file. Often, this occurs when an admin or end-user tries to activate a user's device before saving the user's profile.