---
title: "Add or Remove Security Question for 8x8 Password Recovery"
slug: "add-or-remove-security-question-for-8x8-password-recovery"
updated: 2026-05-06T13:35:37Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/add-or-remove-security-question-for-8x8-password-recovery"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add or Remove Security Question for 8x8 Password Recovery

## Objective

Add a security question to the password recovery process. This question will be presented anytime a password reset is initiated, and a correct answer will be required before being allowed to proceed with setting a new password.

## Applies To

- 8x8 Work
- Password Recovery

## Procedure

1. Log in to your [**8x8 Application Panel**](https://apps.8x8.com).
2. Click your **login icon**.
3. Click **Settings**.
4. Select a security question from the **Question** dropdown menu. To remove the security question requirement, select **--none--**.
5. In the **Answer** field, type the answer to the question you selected. Your answer is case- and punctuation-sensitive.
6. Click **Save**.

This setting can be changed at any time. If the answer to the security question is forgotten, create a case with 8x8 Support. The profile will need to be disabled and a new profile needs to be created.