---
title: "Add or Swap Devices on an Extension in 8x8 Admin Console"
slug: "add-or-swap-devices-on-an-extension-in-8x8-admin-console"
updated: 2026-04-20T16:46:57Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/add-or-swap-devices-on-an-extension-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add or Swap Devices on an Extension in 8x8 Admin Console

## Objective

Add or exchange an existing device (such as a phone or adapter) with a new or existing device for a single extension.

## Applies To

- Admin Console
- Phones
- Adapters
- Extensions

## Procedure

Your device must be added to your account on the *Devices* page before it can be assigned to an extension.

### Add a Device

1. Log in to [**Admin Console**](https://login.8x8.com/)**.**
2. Go to **Devices**.
3. Select **Add a Device Model**
4. Select the device you wish to add. You can type in keywords to search for the device model.
5. Select **Add Device Model**. You should now be able to see your device listed on the **Devices** page.

### Exchange or Replace Devices

1. Log in to [**Admin Console**](https://login.8x8.com/).
2. Click **Users**.
3. Click on the **Pencil** to the right of the User Profile for which you wish to change devices.
4. Go to **Voice Basic Settings** and select the new device you wish to assign.
5. Activate the new device by entering the **MAC address** or using an **Activation Code**.
6. Click **Save**.

## Additional Information

Services such as Auto Attendants, 8x8 Work, Call Queues, Ring Groups, and Call Park Extensions are not tied to a particular model of desk phone.

The exceptions to device interchangeability are Power Keys, 4-Line Appearance, and Hot Desk. Power Key plans require Poly devices. 4-Line Appearance is limited to select Poly and Cisco phone models. Hot Desk is not supported on certain devices.