---
title: "Add Status Codes in Configuration Manager for Contact Center"
slug: "add-status-codes-in-configuration-manager-for-contact-center"
updated: 2026-09-14T16:07:51Z
published: 2026-09-14T16:07:51Z
canonical: "help.8x8.com/add-status-codes-in-configuration-manager-for-contact-center"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add Status Codes in Configuration Manager for Contact Center

## Objective

Add and assign status codes in Configuration Manager for Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Status Codes

## Procedure

1. Log in to **Configuration Manager for Contact Center**.
2. Select **Agent Groups**.
3. Select **Add Agent Group.**
4. Create the Agent Group.
5. In the menu, select **Agents**.
6. Select **Edit.**
7. Assign the agent to the new agent group.
8. Navigate to **Status Codes** > **Agent Status** > **Status Code Lists**.
9. Select **+Add**.
10. Create a Status Code List with a name that matches with the Agent Group name you intend to assign the Status Codes.
11. Make sure the **Active** box is checked.
12. Select **Save**.
13. Navigate to the Codes tab.
14. Select **+Add** to add the desired Status Codes.
15. Select **Save**.
16. Select the **Assignments tab**.
17. Check the box for the **Agent Group**.
18. Select **Save**.

You can add and assign status codes in Configuration Manager for Contact Center by adding new Agent Groups. Learn more [here](/documentation/docs/status-codes-overview).

## Troubleshooting

If you run into an issue where status codes do not display for an agent, confirm that this agent is enabled for status codes in Configuration Manager. If they are, then you will need to raise a case with 8×8 Support.