---
title: "Agent Can't Log in to Quality Management"
slug: "agent-can-t-log-in-to-quality-management"
updated: 2026-05-17T17:37:03Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/agent-can-t-log-in-to-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Can't Log in to Quality Management

## Symptom

Agent can't log into Quality Management.

## Applies To

- Quality Management

## Resolution

The agent must have the correct permissions set within Quality Management.

1. Log into Quality Management.
2. Go to settings. ![clipboard_e03f5c84ba56b1b880019fbb9fbaed21f.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13033?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A01Z&se=2026-11-04T00%3A18%3A01Z&sr=c&sp=r&sig=Nkd0HpfzLBqJkyTZgMDDyvxdXHfsp31sMzibYDJkQbY%3D)
3. Once there you will see Users, Groups, and Roles. ![clipboard_ecc5b19802b4a35921f11437db93b3321.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13030?sv=2026-02-06&spr=https&st=2026-11-03T23%3A18%3A01Z&se=2026-11-04T00%3A18%3A01Z&sr=c&sp=r&sig=Nkd0HpfzLBqJkyTZgMDDyvxdXHfsp31sMzibYDJkQbY%3D)
4. Search for the user.
5. Select the affected user.
6. Check to allow the user access in the application.
7. Save.