---
title: "Agent Misses Call and Status Changes to On Break in 8x8 Agent Workspace"
slug: "agent-misses-call-and-status-changes-to-on-break-in-8x8-agent-workspace"
updated: 2026-05-15T17:52:47Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/agent-misses-call-and-status-changes-to-on-break-in-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Misses Call and Status Changes to On Break in 8x8 Agent Workspace

## Symptom

When an Agent is Working Offline for a meeting, they return to their desk and find their status is *On Break*.

## Applies To

- 8x8 Contact Center
- 8x8 Work

## Resolution

Change the 8x8 Work Forward to Voicemail Delay to at least ten seconds longer than the 8x8 Contact Center Interaction offer timeout. This way the call will follow the script for handling the call when the agent does not answer.

## Cause

This issue can occur when the Contact Center Interaction offer timeout is the same as 8x8 Work Forward to Voicemail Delay.