---
title: "Agent Remains in Available Status When Making a Manual Outbound Call in 8x8 Agent Workspace"
slug: "agent-remains-in-available-status-when-making-manual-outbound-call"
updated: 2026-05-11T09:21:06Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/agent-remains-in-available-status-when-making-manual-outbound-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Remains in Available Status When Making a Manual Outbound Call in 8x8 Agent Workspace

## Symptom

When an agent makes an outbound manual call via 8x8 Agent Workspace, the status remains as available.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace
- Configuration Manager for Contact Center

## Resolution

Outbound phone codes with assigned outbound queues are required to place the agent into the desired Busy status.

1. Log in to [Configuration Manager for Contact Center](https://apps.8x8.com) as a system administrator.
2. Set up Outbound Phone codes for the agent. See [Creating or Amending Outbound Phone Codes on 8x8 Contact Center](/support/docs/creating-or-amending-outbound-phone-codes-on-8x8-contact-center).
  - When selecting a queue, ensure that it is an outbound queue. By placing the manually dialed call into a queue, the agent status will change to busy and not be offered other calls for the duration of it.
  - If you want the Caller ID to default to a specific option without the agent choosing, just have only one line of outbound phone code created and it will default to that.
  - Check the phone settings of the agent (see [Configure Phone Settings for an 8x8 Contact Center User](/support/docs/configure-phone-settings-for-an-8x8-contact-center-user)) to check on your agent's configured outbound phone code

## Cause

Agents do not have the ability to choose a country-specific outbound caller ID and are not placed in queue, so status remains Available and a second call still comes in.