Agent Status Changes to Available Instantly After a Call

Symptom

The Agent's status changes to Available immediately after ending a call.

Applies To

• Configuration Manager for Contact Center

• Agent Status

Resolution

1. Log in to Contact Center Configuration Manager.

2. Click Queues/Skills.

3. Under the Inbound Phone queue, click Edit (pencil icon).

4. Navigate to the Properties tab.

5. Increase Post Processing Timeout to the appropriate amount.

6. Click Save.

Cause

The Agent's queue likely has a Post Processing time period that is 10 seconds or less.