---
title: "Agent Status Changes to Available Instantly After a Call"
slug: "agent-status-changes-to-available-instantly-after-a-call"
updated: 2026-04-20T14:47:08Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/agent-status-changes-to-available-instantly-after-a-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Status Changes to Available Instantly After a Call

## Symptom

The Agent's status changes to Available immediately after ending a call.

## Applies To

- Configuration Manager for Contact Center
- Agent Status

## Resolution

1. Log in to **Contact Center Configuration Manager**.
2. Click **Queues/Skills**.
3. Under the Inbound Phone queue, click **Edit** (pencil icon).
4. Navigate to the **Properties tab.**
5. Increase **Post Processing Timeout** to the appropriate amount.
6. Click **Save**.

## Cause

The Agent's queue likely has a Post Processing time period that is 10 seconds or less.