---
title: "Agent Status Changes to Offline During Inbound Call"
slug: "agent-status-changes-to-offline-during-inbound-call"
updated: 2026-05-11T09:23:30Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/agent-status-changes-to-offline-during-inbound-call"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Status Changes to Offline During Inbound Call

## Symptom

An 8x8 Contact Center agent receives a notification (flashing indicator) that there is an inbound call, but agent status immediately goes offline.

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace

## Resolution

Confirm that the agent's audio path through a verification call. See [Make a Verification Call from the Agent Workspace Profile](/support/docs/make-a-verification-call-from-the-agent-workspace-profile). Clearing browser cache and cookies on a regular basis can also help prevent this issue from happening.

## Cause

There may be an invalid or missing Workplace phone number in the agent's profile.

## Additional Information

If the agent is still unable to receive calls on their preferred or default device after completing the verification call, check if the agent is able to log into 8x8 Agent Workspace on another computer or conduct the test on a different network.