---
title: "Agent Status Remains Busy and Post Processing Counter is Increasing"
slug: "agent-status-remains-busy-and-post-processing-counter-is-increasing"
updated: 2026-04-21T12:58:29Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/agent-status-remains-busy-and-post-processing-counter-is-increasing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Status Remains Busy and Post Processing Counter is Increasing

## Symptom

The Post Processing counter is increasing after it has reached the Post Processing Timeout. The 8x8 Contact Center Agent status is not automatically set to *Available*, but remains in the *Post Processing* status.

## Applies To

- 8x8 Contact Center
- Agent Status

## Resolution

The agent needs to manually press the ***End Post Processing*** button and select a Transaction Code for their status to change to *Available* in CC.

## Cause

This is by design as the Transaction Codes are set up as Required in: ***Configuration Manager*** *>* ***Transaction Codes*** *>* ***%name of Transaction Codes%*** *>* ***Properties****.*

## Additional Information

If the *Required* checkbox is unchecked in ***Configuration Manager*** *>* ***Transaction Codes*** *>* ***%name of Transaction Codes%*** *>* ***Properties****,* the user will automatically be set to the *Available* status after the Post Processing Timeout has been reached.

However, the Agent will be set to *Available* status even if he or she doesn't select a Transaction Code for the last call or interaction.