---
title: "Agent Stuck in System and Can't Log In to 8x8 Agent Workspace"
slug: "agent-stuck-in-system-and-can-t-log-in-to-8x8-agent-workspace"
updated: 2026-05-17T17:36:28Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/agent-stuck-in-system-and-can-t-log-in-to-8x8-agent-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Stuck in System and Can't Log In to 8x8 Agent Workspace

## Symptom

An agent is unable to log in, but a Supervisor can see that they are. The agent may experience a spinning icon on logging back in that doesn't go away (see below), or a login screen that is unresponsive. ![2019-01-14_11-00-13.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13695?sv=2026-02-06&spr=https&st=2026-11-03T23%3A23%3A25Z&se=2026-11-04T00%3A23%3A25Z&sr=c&sp=r&sig=soLbjV83akmi%2F0CBxn3xa8%2B5ou1MfP%2BAhogWVjV%2BeCM%3D)

## Applies To

- 8x8 Contact Center
- 8x8 Agent Workspace

## Solution

If your agent can't log in, Supervisors need to check their monitoring tab to see if they can see if the agent still is stuck in the system.

1. Log in to **8x8 Agent Workspace**.
2. Select **Menu** > **Monitoring**. ![MenuMonitor.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13694?sv=2026-02-06&spr=https&st=2026-11-03T23%3A23%3A25Z&se=2026-11-04T00%3A23%3A25Z&sr=c&sp=r&sig=soLbjV83akmi%2F0CBxn3xa8%2B5ou1MfP%2BAhogWVjV%2BeCM%3D)
3. Navigate to **Agent Management**.
4. Select **Monitor**. ![Monitoring1.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13693?sv=2026-02-06&spr=https&st=2026-11-03T23%3A23%3A25Z&se=2026-11-04T00%3A23%3A25Z&sr=c&sp=r&sig=soLbjV83akmi%2F0CBxn3xa8%2B5ou1MfP%2BAhogWVjV%2BeCM%3D)
5. Search for your agent under the **Agent** column.
6. Check their status under the **Status** column.
7. If they are not set to *Logged Off* select the **Door** to force a logout.
8. Ask the agent to refresh their screen and then log in again.