---
title: "Agent Stuck On Post Processing"
slug: "agent-stuck-on-post-processing"
updated: 2026-05-17T16:42:21Z
published: 2026-05-21T21:28:57Z
canonical: "help.8x8.com/agent-stuck-on-post-processing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Stuck On Post Processing

## Symptom

An Agent is stuck on post processing or wrap up status in Agent Workspace.

## Applies To

- Supervisor Workspace
- Agent Workspace

## Resolution

1. Login to Supervi**Salesforce Integration: SF pop in the SF tab or browser tab**sor Workspace.
2. On the Agent Tile locate the affected agent.
3. Click the **More** menu (three dots) next to it.
4. Select **Log Out.**

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Supervisor Workspace.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A57%3A52Z&se=2026-11-04T00%3A57%3A52Z&sr=c&sp=r&sig=EycGxOXS6phfXXfndNxLln8gKggqA43nOVicRXRtuTk%3D)