---
title: "Agents Cannot Open Evaluations Sent to Their Email in Quality Management"
slug: "agents-cannot-open-evaluations-sent-to-their-email-in-quality-management"
updated: 2026-05-17T16:40:00Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/agents-cannot-open-evaluations-sent-to-their-email-in-quality-management"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents Cannot Open Evaluations Sent to Their Email in Quality Management

## Symptom

When users attempt to open an evaluation from their email, the agents are presented with a blank page and limited details about the evaluation.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/capture.jpg?sv=2026-02-06&spr=https&st=2026-11-03T23%3A41%3A11Z&se=2026-11-04T00%3A41%3A11Z&sr=c&sp=r&sig=%2FCrZUqtNnPv%2BAdv4gQuD%2BxUJXcZUYh3GNmfvXgxfMDU%3D)

## Applies To

- Quality Management & Speech Analytics

## Resolution

The reason why the agents cannot open their evaluations is that the role attached to their group is missing permissions that grant them access to view evaluations performed by any user.

1. Find the agent's group.
2. Find the group's role.
3. Navigate to the **Authorization Options** for that role and then to the **Permissions** dropdown menu, and enable the following permissions under **Evaluations and Templates**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image1727366639999.jpg?sv=2026-02-06&spr=https&st=2026-11-03T23%3A41%3A11Z&se=2026-11-04T00%3A41%3A11Z&sr=c&sp=r&sig=%2FCrZUqtNnPv%2BAdv4gQuD%2BxUJXcZUYh3GNmfvXgxfMDU%3D)

## Cause

The issue is caused by missing permissions.