---
title: "Allowing Agents the Ability to Enable/Disable Themselves from Queues"
slug: "allowing-agents-the-ability-to-enable-disable-themselves-from-queues"
updated: 2026-05-04T10:59:45Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/allowing-agents-the-ability-to-enable-disable-themselves-from-queues"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Allowing Agents the Ability to Enable/Disable Themselves from Queues

## Objective

How to give agents the ability to enable/disable themselves from queues they are assigned to. This includes Inbound/Outbound phone, Email, Chat, and Voicemail queues.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Queues

## Procedure

1. Log in to **Configuration Manager for Contact Center** as an administrator.
2. Click **Users**.
3. Click **Edit** (pencil icon)
4. Navigate to **Properties**.
5. There will be a checkbox next to **Allow agent to change Enable/Disable settings in Assigned Queues.** By checking this the agent will have the ability to enable/disable themselves from queues they are assigned to.
6. Click **Save**.