---
title: "Analytics for 8x8 Work Call Queue Details Current Status Tab Does Not Reflect Actual Agent Status"
slug: "analytics-for-8x8-work-call-queue-details-current-status-tab"
updated: 2026-04-20T16:14:49Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/analytics-for-8x8-work-call-queue-details-current-status-tab"
---

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# Analytics for 8x8 Work Call Queue Details Current Status Tab Does Not Reflect Actual Agent Status

## Question

Why does the current status tab in Analytics not reflect the actual status of the agent? User status may appear DND-Off instead of idle or Login instead of Idle in analytics while the user is available to take calls.

## Applies To

- Analytics for 8x8 Work
- Call Queue Detail

## Answer

The status is determined by the LAST event, and does not provide additional context as to the actual availability of the agent to receive a call.