---
title: "Analytics for Contact Center Dashboard Not Playing Threshold Audible Alerts"
slug: "analytics-for-contact-center-dashboard-not-playing-threshold-audible-alerts"
updated: 2026-05-17T17:34:10Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/analytics-for-contact-center-dashboard-not-playing-threshold-audible-alerts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics for Contact Center Dashboard Not Playing Threshold Audible Alerts

## Symptom

The browser does not play audible alerts when thresholds are set in Analytics for Contact Center for a metric. ![Edit Thresold](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15342?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)

## Applies To

- Google Chrome
- Mozilla Firefox
- Analytics for Contact Center

## Resolution

### Google Chrome

1. In the upper left corner of the browser window, select the browser options menu (three dots).
2. Select Settings. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15347?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
3. Scroll down to Privacy and Security.
4. Select Site Settings.​​​​​​​ ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15344?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
5. Scroll down to Content.
6. Select Additional Content Settings.
7. Select Sound. ![Sound3.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15341?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
8. Under *Allow*, select **Add**.​​​​​​​ ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15348?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
9. For the Site Address, enter analytics.8x8.com.
10. Select **Save**.​​​​​​​ ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15345?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
11. The Site address should appear under Allow. Close the tab. ![Analytics.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15343?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)

### Mozilla Firefox

1. In the upper left corner of the browser window, select the browser options menu (hamburger menu). ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15350?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
2. Select the Lock icon.​​​​​​​ ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15351?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
3. Scroll down to Permissions.
4. To the right of *Autoplay*, select **Settings**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15349?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)
5. In the Default for all Websites dropdown, select **Allow Audio and Video**.
6. Select **Save Changes**. Close the tab.​​​​​​​ ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15346?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A36Z&se=2026-11-04T00%3A21%3A36Z&sr=c&sp=r&sig=2F7goUkrYgT54nh8j8Htz0RQs2julBeIqBs55XP4RO0%3D)

## Cause

Web browsers have the ability to block sound that could cause audible alerts within the Analytics for Contact Center page to not play.