Overview
The 8x8 App Store and Labs in 8x8 Admin Console is an experimental platform. It marks the start of a journey to scale the discovery and adoption of new innovations by providing a "store" where add-ons can be found and self-installed.
Unsupported Labs Apps: These apps are identified by a yellow Labs tag in the right corner (see screenshot). This designation is used for process-light, fast-moving "experiments" developed by 8×8. All Labs experiments include a specific Terms of Service that establishes a clear framework for their use.
Applies To
8x8 App Store
8x8 Admin Console
Initial Triage Checklist
If you are experiencing issues with the 8×8 App Store not functioning correctly, please check the following before escalating any case:
Tenant ID / Account Reference - Obtain the accounts Tenant ID
Browser - Confirm you are using a supported Chrome version.
Provisioning Check: If the App Store is missing from Admin Console, then app may not have been activated for the account. You can reach out to appstore@8x8.com to inquire about enablement.
Escalation Path
Partners should use their designated 8x8 Partner Portal or channel for all escalations. When escalating, always provide the necessary required information:
Required Info: Tenant ID, Expected vs. Actual behavior.
Feature Requests: Any feature requests should be submitted through the standard partner feature request process.