---
title: "8x8 App Store Partner Support Process"
slug: "app-store-partner-support-process"
updated: 2026-09-22T14:47:30Z
published: 2026-09-22T14:47:30Z
canonical: "help.8x8.com/app-store-partner-support-process"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 8x8 App Store Partner Support Process

## Overview

The [8x8 App Store](https://help.8x8.com/documentation/docs/access-the-8x8-app-store?highlight=app%20store) and Labs in 8x8 Admin Console is an experimental platform. It marks the start of a journey to scale the discovery and adoption of new innovations by providing a "store" where add-ons can be found and self-installed.

- **Unsupported Labs Apps:** These apps are identified by a yellow **Labs** tag in the right corner (see screenshot). This designation is used for process-light, fast-moving "experiments" developed by 8×8. All Labs experiments include a specific Terms of Service that establishes a clear framework for their use.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/image-YDJDNZ8R.png)

## Applies To

- 8x8 App Store
- 8x8 Admin Console

## Initial Triage Checklist

If you are experiencing issues with the 8×8 App Store not functioning correctly, please check the following before escalating any case:

1. **Tenant ID / Account Reference** - Obtain the accounts Tenant ID
2. **Browser** - Confirm you are using a supported Chrome version.
3. **Provisioning Check**: If the App Store is missing from Admin Console, then app may not have been activated for the account. You can reach out to [**appstore@8x8.com**](mailto:appstore@8x8.com) to inquire about enablement.

## Escalation Path

Partners should use their designated [8x8 Partner Portal](/support/docs/partner-support-help-guide) or channel for all escalations. When escalating, always provide the necessary required information:

- **Required Info**: Tenant ID, Expected vs. Actual behavior.
- **Feature Requests**: Any feature requests should be submitted through the standard partner feature request process.

## Resources

- [AI Studio Partner Support Process](/support/docs/ai-studio-partner-support-process)
- [Access the 8×8 App Store](https://help.8x8.com/documentation/docs/access-the-8x8-app-store?highlight=app%20store)