Purpose
To assign, modify, or remove a user license in the 8x8 Admin Console.
You may need to:
Assign a license to a new user
Change a user’s license when their role changes
Remove a license when a user leaves the organization
Warning
Data Loss when removing a license.This will remove all data including faxes, messages, SMS, and voicemails.
Applies To
Admin Console
User Licenses
Before You Start
To manage licenses, you must have:
Administrator permissions
Available licenses (for assignment or change)
Confirmation that the correct user account is selected
How to Access a User’s License Settings
You will use these steps for all license tasks (assign, change, remove):
Log in to Admin Console.
Select Users.
Find the user and click Edit (pencil icon).
Go to Services and Permissions.
Assign a License to a User
Steps
Navigate to the user’s Services and Permissions (see steps above).
From the License dropdown, select the license you want to assign.
If you receive an error, no licenses are currently available. A new license must be purchased.
Click Save.
Expected Result
After assigning a license, you can:
Assign a phone number or extension (see Assign a Phone Number)
Configure user settings (voicemail, call forwarding, app access)
Change a User’s License
Steps
Navigate to the user’s Services and Permissions.
Select the desired license from the License dropdown.
Click Save.
Changing to a Different License Type
If switching from one license type to another:
Remove the user’s existing license.
Warning
Data Loss when removing a license.This will remove all data including faxes, messages, SMS, and voicemails.
(Optional) Cancel the old license if you no longer need it. (see How to Cancel)
Assign the new license.
If no licenses are available, one must be purchased.
Expected Result
The user gains access to the features included with the new license type.
Remove a User’s License
⚠️ Warning: Data Loss
Removing a license deletes the user’s:
Call history
Call forwarding settings
Voicemails and voicemail greetings
Device activation
Call recordings remain available to administrators in Admin Console.
Copy or export the needed data before proceeding.
Steps
Navigate to the user’s Services and Permissions.
Click the X next to the license dropdown.
When prompted, click Continue.
Click Save.
Expected Result
The license is removed and becomes available for reassignment.
To stop being billed for the license, you must request a partial cancellation. (see How to Cancel)
Permission Issues
You may be unable to view or edit certain fields if:
Your role does not include permission to manage licenses
You are logged into the wrong admin account
You have an alternate account with lower permissions
How to Resolve
Contact your system administrator to update your permissions.
If you are an admin and still experience issues:
Clear your browser cache and cookies.
Log out and back in.
If the issue continues, contact 8x8 Support.
If you have multiple accounts, make sure you are logged into the correct one with the required permissions.