---
title: "Assign, Change, or Remove a License in 8x8 Admin Console"
slug: "assign-change-or-remove-a-license-in-8x8-admin-console"
updated: 2026-06-29T14:41:17Z
published: 2026-06-29T14:41:17Z
canonical: "help.8x8.com/assign-change-or-remove-a-license-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign, Change, or Remove a License in 8x8 Admin Console

## Purpose

To assign, modify, or remove a user license in the 8x8 Admin Console.

You may need to:

- Assign a license to a new user
- Change a user’s license when their role changes
- Remove a license when a user leaves the organization

> [!WARNING]
> Warning
> 
> Data Loss when removing a license.This will remove all data including faxes, messages, SMS, and voicemails.

## Applies To

- Admin Console
- User Licenses

---

## Before You Start

To manage licenses, you must have:

- Administrator permissions
- Available licenses (for assignment or change)
- Confirmation that the correct user account is selected

---

## How to Access a User’s License Settings

You will use these steps for all license tasks (assign, change, remove):

1. Log in to [Admin Console](https://admin.8x8.com/).
2. Select Users.
3. Find the user and click Edit (pencil icon).
4. Go to Services and Permissions.

---

## Assign a License to a User

### Steps

1. Navigate to the user’s Services and Permissions (see steps above).
2. From the License dropdown, select the license you want to assign.
  - If you receive an error, no licenses are currently available. A new license must be purchased.
3. Click Save.

### Expected Result

After assigning a license, you can:

- Assign a phone number or extension (see [Assign a Phone Number](/support/docs/assign-a-phone-number-to-a-user-or-service-in-8x8-admin-console))
- Configure user settings (voicemail, call forwarding, app access)

---

## Change a User’s License

### Steps

1. Navigate to the user’s **Services and Permissions**.
2. Select the desired license from the **License** dropdown.
3. Click **Save**.

### Changing to a Different License Type

If switching from one license type to another:

1. Remove the user’s existing license.

> [!WARNING]
> Warning
> 
> Data Loss when removing a license.This will remove all data including faxes, messages, SMS, and voicemails.
2. (Optional) Cancel the old license if you no longer need it. (see [How to Cancel](/support/docs/cancel-an-8x8-account-or-service))
3. Assign the new license.
  - If no licenses are available, one must be purchased.

### Expected Result

The user gains access to the features included with the new license type.

---

## Remove a User’s License

### ⚠️ Warning: Data Loss

Removing a license deletes the user’s:

- Call history
- Call forwarding settings
- Voicemails and voicemail greetings
- Device activation

**Call recordings remain available to administrators in Admin Console.**

Copy or export the needed data before proceeding.

### Steps

1. Navigate to the user’s **Services and Permissions**.
2. Click the **X** next to the license dropdown.
3. When prompted, click **Continue**.
4. Click **Save**.

### Expected Result

- The license is removed and becomes available for reassignment.
- To stop being billed for the license, you must request a **partial cancellation**. (see [How to Cancel](/support/docs/cancel-an-8x8-account-or-service))

---

## Permission Issues

You may be unable to view or edit certain fields if:

- Your role does not include permission to manage licenses
- You are logged into the wrong admin account
- You have an alternate account with lower permissions

### How to Resolve

- Contact your system administrator to update your permissions.
- If you are an admin and still experience issues:
  - Clear your browser cache and cookies.
  - Log out and back in.
  - If the issue continues, contact **8x8 Support**.
- If you have multiple accounts, make sure you are logged into the correct one with the required permissions.