---
title: "Assign or Unassign Numbers from 8x8 Contact Center"
slug: "assign-or-unassign-numbers-from-8x8-contact-center"
updated: 2026-09-11T15:22:48Z
published: 2026-09-11T15:22:48Z
canonical: "help.8x8.com/assign-or-unassign-numbers-from-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign or Unassign Numbers from 8x8 Contact Center

## Objective

Move an 8x8 Work number to 8x8 Contact Center or vice versa.

## Applies To

- Admin Console
- 8x8 Contact Center

## Procedure

> [!NOTE]
> **Note**:
> 
> This process is for users who only have a single Contact Center tenant. If you have multiple tenants, see the product documentation on [Setting Up 8x8 Contact Center Service Channels](/documentation/docs/set-up-8x8-contact-center-service-channels).

### Assign a Number

1. Log in to [Admin Console](https://apps.8x8.com) as an **administrator**.
2. Navigate to **8x8 Contact Center** > **Channels**. (This icon is under the section called Virtual Contact Center (directly below the Work Groups section). If you don't see this section/icon, reach out to your system administrator to update your account permissions.
3. **Search** for the phone number.
4. **Check** the box next to the phone number.
5. Select **Assign to Contact Center**.
6. A **green banner** will display at the top of the page to confirm the phone number has been assigned to 8x8 Contact Center.

### Unassign A Number

1. Log into [Admin Console](https://apps.8x8.com) as an **administrator**.
2. Navigate to **8x8 Contact Center** > **Channels**.
3. **Search** for the phone number.
4. **Check** the box next to the phone number.
5. Select **Unassign**.
6. A **green banner** will display at the top of the page to confirm the phone number has been unassigned from 8x8 Contact Center.

### Additional Information

**Q: How to assign a channel a number from an existing script to a newly created script?**

A: When in the Script edit page, there is an option to assign new channels. This will allow you to assign a new number or assign an existing number.