---
title: "Assign User Services and Extensions in 8x8 Admin Console"
slug: "assign-user-services-and-extensions-in-8x8-admin-console"
updated: 2026-05-17T17:41:27Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/assign-user-services-and-extensions-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assign User Services and Extensions in 8x8 Admin Console

## Objective

Assign user services and extensions to an individual profile.

## Applies To

- Admin Console
- User Services
- Extensions

## Procedure

### Initial Creation

1. Log in to [Admin Console](https://admin.8x8.com).
2. Claim phone number for the account.
3. Set up a user profile and enter the user details up to the **Services and permissions** field.
4. On the user's profile page, go to **Services and permissions** and select an available license for the user. ![2018-12-17_11-22-06.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9964?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A34Z&se=2026-11-03T22%3A52%3A34Z&sr=c&sp=r&sig=bMg%2Bo6hGwwE1d%2BlrmL6bd0viz94VbQjLesbYOgOrmPE%3D)

### Voice Basic Settings

Enter the Voice Basic Settings for the user. The **Phone Number**, **Device**, and **Extension** fields are required. You can enter an extension or click **Suggest** to have one automatically generated for you.

1. Select a **Phone Number** for the user.
2. Enter or **Suggest** an extension. **Do not** apply extension numbers identical or near to **local emergency numbers**! (e.g., 911, 999, 112, etc.)
3. Assign a **Device** to the user. This can be any device you have registered to your 8x8 account. ![2018-12-17_11-15-33.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9963?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A34Z&se=2026-11-03T22%3A52%3A34Z&sr=c&sp=r&sig=bMg%2Bo6hGwwE1d%2BlrmL6bd0viz94VbQjLesbYOgOrmPE%3D)
4. Move on to **External Caller ID** below to set Caller ID, and more.
5. **Save** all changes.

### Further Settings

- **External Caller ID**: This is the information that displays on your outbound Caller ID. The **Block Outbound Caller ID** toggle hides the user's Caller ID for outbound calls.
- **Call Forwarding Rules**: Tick the boxes to enable forwarding **When the internet is down**, **When the user is busy**, or **When the user does not answer a call**.
  - Click **Edit** (Pencil) to route the call to the following:
    - **Forward directly to**: This forwards the call directly to an extension or external number.
    - **Selected users or external numbers**
    - **No one and play busy**
    - **Voicemail**
  - To forward calls **When the user gets a call from a blocked caller**:
    1. Click **Edit** (Pencil) and enter the users you wish to block.
    2. Click **Add to the List**.
    3. Click **Save**.
- **Music-on-Hold Settings**: Click **Select file** and select a previously uploaded audio file. You can also select **Create Audio Files** to add a new audio file to your library.
- **Call Recording**: Set the call recording permission for the user. The **Recording Announcement** menu allows you to announce to selected parties that the call is being recorded. This menu is automatically set up so that no party on the user's call will receive a recording announcement.
- **External Calling Permission**: Select the **Calling Country** where the user's calls are dialed from. Limit the user's outbound calls by selecting **Outbound Calling Plan Defaults to Domestic**, **Emergency Only**, or **International**. This setting can be overwritten by going to the settings for the PBX or the user's assigned site.
- **Voicemail Settings**: You can either disable the voicemail notification for the user or set up the following notification methods:
  - Disable Notification
  - Attachment Only
- **Emergency Address**: Select the address that the Emergency Service Agency sees if the user dials an emergency number. This can be the same as the user's site or you can **Create a New Address** by selecting it from the drop down menu.
- **Fax Notification Settings**: Select a fax number from the drop down menu. You must claim a phone number for your fax line in order assign a fax number to a user.
- **Third-Party Integration**: If you are working with a third-party Customer Resource Management (CRM) software you can select from the available integrations. We support integrations with NetSuite, Salesforce, and Zendesk. You can also add a new username for this user within the third-party CRM.
- **Auto Attendant Contact Directory Scope**: Select the toggle if you want the user to appear in the external user directory when using the Auto Attendant to dial users by name.